At Thompson Jewelers, we want to ensure that you are satisfied with your purchase. We offer to fully exchange your purchase (of equal or greater value) within 30 days, providing the merchandise has not been worn or altered.
Thompson Jewelers will not exchange any products that are custom-made, specially ordered, altered, or custom engraved. We will not exchange any purchase ordered outside of stock size and gold color.
All special orders are non-refundable and non-exchangeable. Semi-mount rings that we have set with a loose stone are also non-refundable and non-exchangeable.
(Please call one of our in-store locations if you have any questions regarding our exchange policy)