At Thompson Jewelers, we want to ensure that you are satisfied with your purchase. We offer to fully exchange your purchase (of equal or greater value) within 30 days, providing the merchandise has not been worn or altered.
We offer a full refund to your original form of payment if you decide to return your product within ten days of purchase (providing merchandise has not been worn or altered). Thompson Jewelers will not refund any products that are custom-made, specially ordered, altered, or custom engraved. We will not refund any purchase ordered outside of stock size and gold color.
All special orders are non-refundable. Semi-mount rings that we have set with a loose stone are also non-refundable.
(Please call one of our in-store locations if you have any questions regarding our return policy)